We at CoCart Headless, LLC invite you to explore CoCart API Refund Rules. As a store, these guidelines specify what you can anticipate from CoCart API for the items you purchase. They are applicable to us and customers.
Since the products offered on the website are digital goods and cannot be “returned,” the refund policy is crafted with this consideration. It’s important to note that, besides these rules, specific laws regarding refunds may vary by country. If applicable, local laws in your area are not excluded.
Before you purchase our products
We recommend that you try the core of CoCart API (for free) first.
We really want you to be happy with the base product which is already cart filled with features. This will also give you an idea on what our products will offer.
Before you ask for a refund
If you’ve bought a product on CoCart API and encounter a technical issue, we suggest reaching out at support@cocartapi.com for assistance.
Frequently, we will be able to provide support and help troubleshoot any problems you may be facing.
CoCart Headless, LLC are not obliged to give policy refunds in any of the situations listed below.
Common Scenarios Not Entitled to Refund:
- You don’t want it after you’ve downloaded it.
- You suddenly don’t have time to use the plugin in your project.
- The item did not meet your expectations or you feel the item is of low quality.
- You simply changed your mind.
- You were expecting a feature that is not there.
- You bought an item by mistake.
- You purchased without using discount.
- You do not have sufficient expertise to use the item.
- You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund.
- You can no longer access the item because it has been removed. (We advise you to download items as soon as you have purchased them to avoid this situation).
No Refund for Lower Plugin Version:
If you find that the plugin has a lower version than the latest release, please note that this does not qualify for a refund.
Plugins are regularly updated to provide improvements, new features, and compatibility enhancements. Users are encouraged to update to the latest version on their end, which is typically easily accessible, and issues related to lower versions can be resolved through this update process so long as you have a valid license that has not expired.
For any questions, feel free to reach out to support@cocartapi.com
7 day refund
We offer a 7 day refund policy for our products purchased from “Polar” if CoCart Headless, LLC is not able to resolve your issues with our products within the first 7 days of purchase a refund will be granted.
Reply back using the email containing your order before the 7 day window runs out or your refund will not be made.
Due to the nature of our digital products, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
We cannot grant refunds on renewal payments. Subscriptions are for you to manage and we will NOT send you an email prior to your renewal date to remind you.
By purchasing our products from “Polar”, you agree to this refund policy and relinquish any rights to subject it to any questions, judgement or legal actions.
We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
If a refund is processed, 10% is kept to cover the costs of fees as they are not refundable.